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FinTech · Customer Support Agent
AI Support Agent for Series B FinTech
Deployed a secure support agent across web and mobile, deflecting 42% of tier-1 tickets in 60 days.
42%
Tier-1 ticket deflection
18s
Median first response
4.6/5
CSAT on AI-handled chats
Challenge
A fast-growing payments platform faced 3x support volume without proportional headcount. Compliance required strict data boundaries.
Solution
CortexStack built a RAG-backed agent with tenant isolation, CRM integration, and human escalation — deployed to web and React Native apps.
"They didn't just demo a chatbot — they shipped production infrastructure our compliance team could sign off on."